User's Guide for the Internet shop
|The use of Dr. Zellmer GmbH's internet shop is very simple. Following is a short explanation of the steps needed to buy products.
1. Choice of products and product groups
2. Search function
3. Product index
The products are displayed in lists. To every product belongs a yellow horizontal bar. On the right side of the yellow bar you will find either an icon with the i-symbol or a phone symbol. If the i-symbol is displayed, an extra description page is available to this product.
If the phone symbol is displayed, it means this product description page is not yet available, but we are happy to give detailled information concerning this product by phone.
When you click on the round shopping cart symbol, the amount chosen on the left will be placed in the cart. The amount can be tiped in with your keyboard or regulated by clicking on the little arrows. The arrow pointing up increases the amount and the one pointing down decreases the amount.
4. Shopping cart
Wenn you click on the the shopping cart symbol a new window will appear (your shopping cart). Here the products you have selected, the amounts and the prices are saved. Even inside your shopping cart you can still change the number of your products. If you do so you must click the "refresh" button in order to save it. This also applies if you use the "delete" button.
If you click on the shopping cart of another product, the shopping cart window will automatically open again and will show the new product and the quantity alongside the other products you have selected. The total value of goods (overall price) is also displayed without shipping or where applicable cash on delivery costs. The article number is presented in the shopping cart in red and underlined. Clicking on the article number will open the product explanation page in the main window of the shop if it is available for this item.
5. Checking out: Continuing to the ordering process
If you already have an account with us, you are able to log yourself in with your email address and password. New customers must register on the left as privat customer, business customer or public institution.
The register box must be filled with your name and address. Obligatory specifications are marked with a star and must be filled out for your order. Voluntary specifications (without star) are not necessary but recommended to simplify the communication process.
6. Check your shopping cart
After your registration you have the opportunity to check your shopping cart again. Please make sure the product positions and amounts are correct. In case you were signed in on your last visit and you selected products, these products will still be in your shopping cart as well.
Once you are satisfied, please click "check out now".
7. Delivery address versus billing address
Now please click "continue" in the bottom right hand corner.
8. Payment methods
On this page you must choose your prefered way of paying, then activate some confirmation buttons. Please click "continue" to get to the last page of the ordering process.
9. Check your order before sending
The last page summarizes all the given information for an overview and gives the customer the opportunity for a last check and corrections.
The last page has a special feature because it can be saved and/or printed. On the lower side of the edge are two text links which can be used for saving and printing. This way you are able to hold onto the order for your own records.
The printed out data sheet can also be used to order by mail or fax, if for example you encounter problems with sending your order online. The address and fax number of Dr. Zellmer GmbH are listed on this last page for your convenience.
Please click on "send order" at the end of the page to send your order to Dr. Zellmer GmbH via internet.
10. Use of Saferpay
If you chose the payment method credit card or debit entry (only for German bank accounts), you will now be connected to the payment server of saferpay after sending your order. Credit card charges and debit entries will then take place when we confirm the order and the products are ready for shipping.
11. Confirmation of Order
As soon as we receive your internet order we will send you an email, so you can be sure that the technical process was successful. This email is not a confirmation of the order because we first have to check if the product is available and if everything is correct.
12. End of Contract
The shipping of in-stock products usually happens within 48 hours. If the products aren't in stock you can figure approximately 8 days for delivery.
Further details to our legal aspects can be found in our General Terms and Conditions.
If the printing button does not work for you, please follow these instructions: Print out the page with your browser. To do so choose the option "Print" under the brower menupoint "Find". The keyboard shortcut for printing is for most browsers Ctrl+P. Through the right mouseclick, the printing function can be repeated as often as you wish.
© Dr. Zellmer GmbH, 2002-2007